|
|
Commitment to Privacy and Responsible use of Information
|
|
|
At First Quest we are committed to complying with the Privacy Act. We will abide by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act 2001.
|
|
|
Information Collected
|
|
|
We only collect personal information that is necessary for us to perform our functions. The kinds of personal information we collect and hold will depend upon the type of products and services you request from us. These may include:
- your name, address, contact details, banking details and investment instructions
- communications between us and your financial planner
- transactional information about the use of that product or service.
- in relation to superannuation services, your personal health information, nominated beneficiaries and employer details, where applicable.
When we collect personal information about an individual, we will take steps to ensure that the individual providing the information is aware of:
- the purposes for which their personal information is collected
- their ability to gain access to the information
- the consequences if all or only part of the information needed is not provided
- the organisations or types of organisations to whom personal information may be disclosed.
|
|
|
Use of Our Website
|
|
|
We will collect some information from you when you use our website: www.firstquest.com.au. Your use of the facilities and services available through the website will determine the amount and type of information which we collect about you. Some of this information will not be personal information because it will not reveal your identity.
The only personal information which we collect about you when you use the website is what you tell us about yourself; for example, by completing an online form such as an application form or asking for a disclosure document for our products or by sending us an email. We will record your email address if you send us an email. When you visit the website, our server places small pieces of data known as "cookies" on your hard drive. Cookies are pieces of information that are transferred to your computer when you visit a website for record-keeping purposes. Most Web browsers are set to accept cookies. However, if you do not wish to receive any cookies you may set your Web browser to refuse cookies. We use cookies to provide us with aggregate (anonymous) information on how people use our website and to help us to know what our customers find interesting and useful in our website. We do not link this information back to other information that you have provided to us.
|
|
|
Using and Disclosing Your Personal Information
|
|
|
The purposes for which we collect and hold personal information and how we use it
|
|
|
Any personal information that we collect about you will be used by us:
- to assess your applications for products or services that we may provide
- to provide you with the products or services, and
- to comply with statutory requirements for some products and services.
We will not disclose, sell, distribute, rent, share or pass on to any third party any personal information about an individual unless:
- we have the individual’s consent to do so
- we have disclosed to the individual the types of organisations with whom this information would be shared
- we are required to do so by law.
|
|
|
Contracting Out Services and Disclosures
|
|
|
We contract out some of our functions (such as mailing) to external service providers. We may disclose your personal information to these service providers but only so that they can provide the services that we have contracted out to them. We may also disclose your information to other companies providing products and services to us.
|
|
|
Access to Your Personal Information
|
|
|
You can, on request, gain access to personal information that we hold about you. Where access is not provided immediately, we will send an acknowledgment of the request within three days of the request. All access requests will be completed within thirty days.
In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal. We will at all times handle requests for access to your personal information in accordance with National Privacy Principles.
|
|
|
Changes to Our Privacy Policy
|
|
|
We will abide by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001. From time to time our privacy statement may change. We may notify you about changes to our privacy statement by posting an updated version on our website: www.firstquest.com.au.
|
|
|
Contacting Us
|
|
|
If you would like more information about how we manage your personal information, or you have any questions, or wish to complain about a breach of your privacy, please contact us on 1800 550 188, or write to us at the address set out below.
Postal Address
The Privacy Officer
GPO Box 584
HOBART TAS 7001
Telephone
1800 550 188
Fax
1300 309 644
|
